Protect individuals, customers and society quickly
Although the long-term prospects novel coronavirus is worldwide are still highly uncertain, businesses, individuals and families still have to adapt to new and disturbing challenges, such as supply and demand confusion, social alienation and serious health effects.
Business continuity is critical - employees must be protected and able to work effectively so that they can contribute to the economy and society. Fortunately, existing solutions can be implemented quickly and on a large scale.
The novel coronavirus crisis and other crises have three stages.
- Emergency phase - protect people, understand the situation, and ensure business continuity
- Continuous phase - managing people and business activities in a crisis
- Recovery phase - restart activities, assess damage and recover quickly
In this paper, we will explore the first stage: how to overcome the impact and uncertainty of a period of time while protecting employees, ensuring the stability of their own and customers.
Company leaders need to use the following steps to take quick action to organize their activities.
Make remote office can adapt to large-scale changes quickly
Employees should use all the necessary tools and equipment as effectively as possible. To ensure that your business can continue and adapt to changing crises, you must implement systems quickly and widely to replace the way employees communicate and collaborate.
Establish or expand the use of decentralized communication and collaboration platform, operated by employees, to serve employees. At Laversons, this involves moving all the right teams and projects into the digital environment of our Microsoft teams - on the first day, about 12000 virtual meetings were held without problems.
B2B businesses should invite difficult customers to view and use their digital platform on a project appropriate basis. We find that this improves communication and gives customers the confidence and knowledge they need to build their own digital environment.
While the network needs to be built by a dedicated team, continuous use requires a critical Decentralization - all staff must be trusted to organize their own remote workspaces so that they can adjust quickly when needed
Fast support for customers and partners
The novel coronavirus crisis has proved to be overwhelming in many enterprises and threatens their continuity. The solution is to work closely and wisely with your customers, partners and suppliers.
Check that the customer is safe and that they can continue to work. Help when possible.
Communicate regularly to identify areas of concern that may go beyond current areas of cooperation.
Organize daily sprints to help them do their most important work.
At Laversons, this approach helps support overloaded customer crisis teams. Through the new seven day service, we manage business areas including communications and digital channel implementation. For a customer, Laversons receives and analyzes all internal requests to make time for the customer to do more important work.
By helping your ecosystem of suppliers and customers, you can ensure that your partners continue to operate effectively and protect your business in the same way.
The crisis of novel coronavirus is worrying and destructive, but our way of action will have a significant impact on the future, namely, the continuous management and final recovery of the crisis. Support your employees and trust that they will take care of themselves, and that they will take care of each other and their customers - in this way, change can be implemented quickly and widely.
Stay tuned for the second article in this series, which details our initial experience and measures in the second phase of the crisis (the duration phase).
Please contact our novel coronavirus immediately and effectively how to adapt to the new coronavirus information.